Refund policy

Last updated: August 27, 2026

Thank you for shopping with Caivera. This policy explains how returns, exchanges, and refunds work for necklaces, earrings, rings, and other jewelry purchased from Caivera.

Merchant Information
Caivera
CAIDAN BARRICK TY INC
1102 4th Ave
Ford City, PA 16226
United States
Phone: +1 724-806-7109
Email: service@shopcaivera.com
Customer Service Hours: Monday–Friday, 10:00 AM – 5:00 PM ET

1. Return Window
You may request a return within 30 days of the delivery date (the date the order is delivered to you).
Requests made after 30 days from delivery are not eligible, except for confirmed manufacturing defects covered under Section 6.

2. Eligible Items
To be eligible for return or exchange, the item must be:

  • Unused, unworn, and undamaged
  • In the same condition as received
  • In its original packaging, with all cards, pouches, boxes, and accessories included
  • Free of scratches, dents, odor, makeup, perfume, lotion, or signs of wear

We accept returns for both defective items and non-defective items (including change of mind), subject to the conditions and exceptions in this policy.

3. Items Not Eligible for Return
The following items cannot be returned or refunded, unless they arrived damaged, defective, or incorrect:

  • Custom, engraved, personalized, or made-to-order jewelry
  • Items marked “Final Sale” on the product page
  • Earrings that have been worn, unsealed, or removed from hygiene-protective packaging
  • Items missing original packaging or accessories
  • Items damaged due to misuse, accidents, improper storage, or normal wear after delivery

4. How to Start a Return
Please do not ship any item back before your return is approved.

Email service@shopcaivera.com with:

  • Order number
  • Product name / SKU
  • Reason for return
  • Clear photos of the item and packaging (required for damaged or defective claims)

We will respond within 2 business days with approval, a Return Merchandise Authorization (RMA), packing instructions, and the return shipping address.

Return address:
CAIDAN BARRICK TY INC
1102 4th Ave
Ford City, PA 16226
United States

5. Return Shipping

  • If the item is damaged, defective, or incorrect due to our error: Caivera covers return shipping.
  • If the return is for change of mind, wrong size preference, or other non-defect reasons: the customer is responsible for return shipping.
  • We recommend using a trackable and insured shipping method. Caivera is not responsible for returns lost in transit without tracking.
  • Original outbound shipping charges are refundable only when the return is caused by our error or a product defect.

6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not the item you ordered, contact us within 7 days of delivery at service@shopcaivera.com and include photos of the item, packaging, and shipping label. We will offer a replacement or a full refund, including applicable original shipping, at no extra cost to you.

7. Inspection
After we receive your return, we will inspect it. If the item does not meet the conditions in this policy, we may refuse the return and ship it back to you at your expense, or deduct a reasonable amount if the item’s value has been reduced.

8. Refunds
Approved refunds are issued to the original payment method after inspection.
Refund processing typically takes 5–7 business days after we receive and approve the returned item. Your bank or card issuer may need additional time to post the credit.

We do not issue cash refunds. Store credit or exchange may be offered if you prefer, subject to stock availability.

9. Exchanges
Exchanges for a different size or style are available when the original item is eligible for return and the requested item is in stock. If there is a price difference, you will pay or be refunded the difference.

10. Cancellations
If your order has not yet shipped, email service@shopcaivera.com as soon as possible. Once an order has shipped, this Return & Refund Policy applies.

11. Contact
Questions about returns or refunds:
Email: service@shopcaivera.com
Phone: +1 724-806-7109
Hours: Monday–Friday, 10:00 AM – 5:00 PM ET

Caivera reserves the right to update this policy. The version published on our website at the time of your purchase applies to that order.