Refund policy

Last updated: September 4, 2026

Thank you for shopping with Caivera. This policy explains how we handle returns, exchanges, and refunds for necklaces, earrings, rings, and other jewelry purchased on shopcaivera.com.

We want you to feel comfortable checking the piece when it arrives. If it is not right, we will help you return or exchange it.

Orders are sold by CAIDAN BARRICK TY INC. The version of this policy on shopcaivera.com on the date of purchase applies to that order.

1. Merchant Information

CAIDAN BARRICK TY INC
Doing business as Caivera
1102 4th Ave
Ford City, PA 16226
United States

Email: service@shopcaivera.com
Phone: +1 724-806-7109
Hours: Monday–Friday, 10:00 AM – 5:00 PM Eastern Time

2. Return Window

You may request a return or exchange within 30 days of delivery.

The delivery date is the date the carrier marks the order delivered.

If the item arrives damaged, defective, or different from what you ordered, please contact us as soon as you can after delivery, ideally within 7 days. That helps us review photos and arrange a replacement or refund more quickly. The standard return and exchange window is still 30 days from delivery.

3. Trying On and Opening the Package

You may open the packaging to inspect the item and try it on to check size, color, and how it looks.

A lightly tried-on item can still be returned or exchanged if it is in resalable condition:

  • No scratches, dents, bends, or broken parts

  • No makeup, perfume, lotion, odor, or stains

  • All original cards, pouches, boxes, and accessories included

  • Earrings cleaned and returned in their original packaging after a short try-on

If the piece shows clear wear, damage, or missing parts after use, we may not be able to complete the return. If you are unsure, email photos to service@shopcaivera.com before you send it back.

4. Items We Usually Cannot Accept

Unless the item arrived damaged, defective, or incorrect, we generally cannot accept:

  • Custom, engraved, personalized, or made-to-order jewelry

  • Items marked Final Sale on the product page

  • Items missing original packaging or accessories

  • Items damaged after delivery by accident, water, perfume, improper storage, or heavy wear

5. How to Return an Item

To keep the process smooth and help us issue your refund quickly, please contact us first and wait for return instructions before you send the item back.

Step 1

Email service@shopcaivera.com with:

  • Order number

  • Product name

  • Whether you would like a refund or an exchange

  • Reason for the return

  • Photos of the item and packaging

  • Photos of the shipping label, if the item arrived damaged or defective

Step 2

We reply within 2 business days with next steps, a Return Merchandise Authorization (RMA), packing notes, and the return address.

Step 3

Pack the item with all accessories and write the RMA number on the outside of the box.

Step 4

Ship the parcel to the address in Section 6 and keep the tracking number.

Step 5

After we receive and inspect the item, we email you the result and process the refund or exchange.

6. Return Address

Please send approved returns to:

CAIDAN BARRICK TY INC
1102 4th Ave
Ford City, PA 16226
United States

7. Who Pays Return Shipping

  • The item arrived damaged, defective, or incorrect because of our error: we cover return shipping and send a prepaid USPS label after your request is approved.

  • Change of mind, fit, color, or another non-defect reason: return shipping is paid by you.

Please use a trackable service and keep the receipt. If a return is lost in transit without tracking, we may not be able to complete the refund.

Original outbound shipping is refunded when the return is caused by our error or a product defect.

We do not charge a restocking fee on an approved return that meets this policy.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, please contact us as soon as you can after delivery, ideally within 7 days, at service@shopcaivera.com.

Please include photos of the item, the inner and outer packaging, and the shipping label.

We will offer a replacement or a full refund, including the original shipping charge. Your 30-day return window still applies.

9. Inspection

When the return arrives, we check the item against this policy.

If something does not match the photos or the item is not in resalable condition, we will email you before we decide next steps. We may return the item to you or adjust the refund if the piece cannot be resold.

10. Refund Timing

Approved refunds are issued to the original payment method only. We do not send cash refunds.

After we inspect the item and confirm it meets this policy, the refund is issued within 5 business days.

Your bank or card issuer may take additional time to show the credit on your statement.

If you prefer store credit or an exchange, tell us in your first email when stock allows.

11. Exchanges

You may exchange for a different in-stock size or style if the original item is eligible under this policy.

If the new item costs more, we will ask you to pay the difference. If the new item costs less, we refund the difference to the original payment method.

12. Cancellations

If your order has not shipped, email service@shopcaivera.com as soon as you can and we will cancel it.

If the order has already shipped, please use this Return & Refund Policy.

13. Contact

Email: service@shopcaivera.com
Phone: +1 724-806-7109
Hours: Monday–Friday, 10:00 AM – 5:00 PM Eastern Time

We are here to help. If you are unsure whether an item qualifies, send photos first and we will guide you.

Shipping before delivery is covered by our Shipping Policy.