Shipping policy

Last updated: August 27, 2026

Caivera orders are sold and dispatched by CAIDAN BARRICK TY INC from the United States. Applicable shipping charges and estimated delivery dates are shown at checkout before you complete payment.

Merchant Information
Caivera
CAIDAN BARRICK TY INC
1102 4th Ave
Ford City, PA 16226
United States
Phone: +1 724-806-7109
Email: service@shopcaivera.com
Hours: Monday–Friday, 10:00 AM – 5:00 PM Eastern Time

1. Service Area
We ship to residential and commercial addresses in the fifty United States and the District of Columbia.

We do not ship to:

  • APO, FPO, or DPO addresses
  • U.S. territories
  • International addresses
  • Post-office boxes that cannot accept the selected carrier service

If an address is ineligible, checkout will not complete shipment to that address.

2. Shipping Rates
Shipping is calculated on the merchandise order total and charged once per order.

  • Orders under $50.00: $5.99 shipping
  • Orders of $50.00 or more: free shipping

The exact shipping charge for your order is displayed at checkout before payment. Promotional rates, if any, will also be shown at checkout and apply only as stated.

3. Order Review and Processing
Orders are reviewed Monday through Friday, 10:00 AM to 5:00 PM Eastern Time, excluding United States public holidays.

  • An order placed by 5:00 PM Eastern Time on a business day is accepted into that day’s queue.
  • An order placed after 5:00 PM Eastern Time, on a weekend, or on a public holiday is accepted on the next business day.

Accepted orders are packed and transferred to the carrier within 1–3 business days.

Public holidays, severe weather, carrier disruptions, and incomplete or unverifiable order information may extend processing time. We will contact you at the checkout email address if additional information is required.

4. Delivery Time
Estimated delivery is 5–10 business days from the date the order is placed. This estimate includes order review, packing, carrier transfer, and transit.

Delivery estimates shown at checkout are estimates only and are not guaranteed delivery dates. Transit time may vary by destination, carrier service, and seasonal volume.

5. Tracking
When a shipping label is created, a tracking number is sent to the email address used at checkout. You may use that number to follow the shipment with the carrier.

If you do not receive a tracking email within the processing window, check your spam or junk folder, then write to service@shopcaivera.com with your order number.

6. Shipping Address
Parcels are shipped only to the address submitted at checkout. Please confirm that the name, street address, city, state, and ZIP code are complete and accurate before you pay.

The shipping address cannot be changed after the shipping label is created.

If a parcel is returned to us as undeliverable, refused, or incorrectly addressed, write to service@shopcaivera.com with your order number. A reshipment, if available, may require a new shipping charge. Refunds for undeliverable or refused shipments, if issued, may exclude the original shipping charge.

7. Loss or Delay
If carrier tracking stops updating for an extended period, or if a parcel is marked delivered and has not arrived, first contact the carrier with the tracking number. Then write to service@shopcaivera.com with:

  • Order number
  • Tracking number
  • Delivery address
  • A brief description of the issue

We will review the carrier record and assist with a trace, replacement, or other remedy as appropriate.

8. Damage in Transit
If a parcel arrives damaged:

  • Keep the carton, inner packaging, and all contents
  • Photograph the outer carton, inner packaging, shipping label, and the item
  • Email the photos and your order number to service@shopcaivera.com within 3 business days of delivery

Do not discard damaged packaging until the claim is resolved. Claims submitted without photos or after this window may not be accepted.

9. Contact
Shipping questions:
Email: service@shopcaivera.com
Phone: +1 724-806-7109
Hours: Monday–Friday, 10:00 AM – 5:00 PM Eastern Time

Caivera reserves the right to update this policy. The version published on our website at the time of your purchase applies to that order.

For returns after delivery, see our Return & Refund Policy.