Shipping policy
Last updated: September 18, 2026
Caivera ships jewelry to customers in the contiguous United States. This page explains where we deliver, what shipping costs, how long delivery usually takes, and how to reach us if something goes wrong with a shipment.
Orders are sold by CAIDAN BARRICK TY INC. The shipping charge and an estimated delivery date are shown at checkout before you pay. If anything on this page is unclear, email service@shopcaivera.com and we will help.
1. Merchant and Ship-From Location
CAIDAN BARRICK TY INC
Doing business as Caivera
1102 4th Ave
Ford City PA 16226
United States
Email: service@shopcaivera.com
Phone: +1 724-806-7109
Hours: Monday–Friday, 10:00 AM – 5:00 PM Eastern Time
Orders placed on shopcaivera.com are packed in the United States and handed to the carrier there.
Please note
• Orders on this website ship from the United States.
• The Ford City, PA address is the merchant address, the ship-from address, and the address for customer service and approved returns.
• This address is not a walk-in store. If you need to visit, please write to us first so we can arrange an appointment.
2. Where We Ship
We currently deliver to residential and commercial street addresses in the 48 contiguous United States:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
3. Where We Do Not Ship Yet
We are not able to deliver to the following locations at this time:
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Alaska
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Hawaii
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Washington, D.C.
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Puerto Rico
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U.S. Virgin Islands
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Guam
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American Samoa
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Northern Mariana Islands
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Other U.S. territories or possessions
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APO, FPO, and DPO addresses
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Addresses outside the United States
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P.O. boxes
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Parcel lockers or pickup points that cannot accept USPS delivery
If your address is outside the 48 contiguous states, checkout will not be able to complete shipment. If you are unsure whether we can reach you, email us before you place the order.
4. Carrier
Standard orders are sent with the United States Postal Service (USPS).
Primary service: USPS Ground Advantage
If checkout shows another option: USPS Priority Mail
The service on your order is the one displayed at checkout. We do not currently offer customer-selected overnight or same-day delivery.
5. Shipping Cost
Shipping is calculated on the merchandise subtotal and charged once per order.
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Orders under $50.00: $5.99
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Orders of $50.00 or more: free shipping
The amount shown at checkout is the amount you pay. A promotional rate applies only when it is shown at checkout for that order.
6. Processing Time
We review orders Monday through Friday, 10:00 AM to 5:00 PM Eastern Time, except U.S. public holidays.
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Order placed by 5:00 PM ET on a business day: added to that day’s queue
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Order placed after 5:00 PM ET, on a weekend, or on a holiday: added the next business day
We pack accepted orders and hand them to USPS within 1–2 business days.
Public holidays, weather, carrier delays, or missing order details may add a little time. If we need more information, we will email the address used at checkout.
7. Delivery Time
After USPS has the parcel, transit inside the 48 contiguous states is usually 2–5 business days.
From the date you place the order, the combined estimate is 3–7 business days.
The date shown at checkout is an estimate, not a guaranteed arrival date. Timing can vary by destination, USPS service, and season.
8. Tracking
When the label is created, we email a USPS tracking number to the checkout address.
You can follow the parcel on the USPS tracking page.
If you do not see the email within the processing window, please check spam, then write to service@shopcaivera.com with your order number and we will resend the tracking details.
9. Shipping Address
We ship to the address entered at checkout. Before you pay, please check that the name, street, city, state, and ZIP code are complete.
Once the USPS label is created, the carrier follows that address. If you need to change it, contact us as soon as you can. We will check whether the label can still be updated.
If a parcel comes back to us as undeliverable, refused, or sent to an incomplete address, email service@shopcaivera.com with your order number. We will look at options with you. A reshipment may need a new shipping charge, and a refund in these cases may not include the original shipping.
10. Lost, Delayed, or Marked Delivered
If tracking stops updating for a long time, or USPS marks the parcel delivered and you have not received it:
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Please contact USPS first with the tracking number.
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Then email service@shopcaivera.com with:
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Order number
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Tracking number
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Delivery address
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A short note about what happened
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We will review the carrier record and help with a trace, a replacement, or another solution where we can.
11. Damage in Transit
If the parcel arrives damaged, please contact us as soon as you can after delivery, ideally within 7 days. That window makes it easier for us to work with USPS. Your 30-day return and refund protection still applies.
It helps if you:
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Keep the carton, inner packaging, and contents
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Photograph the outer carton, inner packaging, shipping label, and the item
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Email photos and your order number to service@shopcaivera.com. Please keep the packaging until we finish the review.
If photos are missing or more than 7 days have passed, still contact us. Damaged, missing, or incorrect items remain covered by our 30-day Return & Refund Policy. Carrier claims can be harder after 7 days, but we will still help.
12. Contact
Email: service@shopcaivera.com
Phone: +1 724-806-7109
Hours: Monday–Friday, 10:00 AM – 5:00 PM Eastern Time
Returns after delivery are covered by our Return & Refund Policy.